Frequently Asked Questions
Everything you need to know about shopping at HighPeak.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return authorization.
Are your products covered by a warranty?
Yes, all HighPeak products come with a standard 1-year manufacturer warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to serve more international destinations soon.